iWild Privacy Policy

This policy explains how we collect, use and protect personal data when you access our platform. We are committed to processing your information in accordance with the General Data Protection Regulation (GDPR) and applicable United Kingdom data protection law. Operating under licence from the Curaçao Gaming Authority, licence number OGL/2024/758/0228, we maintain clear obligations regarding how player data is handled.

1. Nature and scope of personal data collected

When you register an account with us, we collect a defined range of personal data necessary to provide our services lawfully and securely. This includes information you provide directly and data generated through your use of our platform.

We collect identity details, financial information needed for transactions, and technical data relating to your device and connection. This allows us to verify your identity, process payments and maintain the integrity of our services. The categories of data we collect include the following.

Full name, date of birth and residential address
Government-issued identification documents
Payment card or e-wallet details
Account login credentials and activity history
Device information, IP address and browser type
Communication records with our support team

2. Purposes and objectives of data processing

To operate our platform responsibly, we process personal data for a number of specific and lawful purposes. Each purpose is tied to a legal basis under GDPR, whether that is contractual necessity, legal obligation or legitimate interest.

We use the information collected to manage your account, process deposits and withdrawals, and comply with anti-money laundering obligations imposed by our regulator. We also process data to detect fraud, personalise your experience and meet reporting requirements where relevant. Our processing purposes include the following.

Account creation, verification and management
Processing deposits, withdrawals and bonus entitlements
Meeting anti-money laundering and know-your-customer obligations
Detecting and preventing fraud or unauthorised access
Providing customer support and resolving disputes
Sending account or transaction notifications

3. Security measures and technical integrity

We want to be clear about how seriously we treat the security of your information. Personal data is protected using encryption protocols, restricted access controls and regular system monitoring designed to prevent unauthorised access, loss or alteration. Our infrastructure is reviewed periodically to identify vulnerabilities, and access to sensitive data is limited to personnel who require it to perform their duties. Where third-party processors are engaged, we require them to maintain equivalent security standards through binding contractual terms.

Under GDPR, personal data may only be shared with third parties where a lawful basis exists and appropriate safeguards are in place. We do not sell personal data, and any sharing that occurs is limited to what is necessary for operating our services.

Data may be disclosed to payment processors to complete transactions, to regulatory bodies where legally required, and to service providers who support our technical operations. Each recipient is bound by confidentiality and data protection obligations consistent with our own. The categories of third parties we may share data with include the following.

Payment processors and banking partners
Identity verification and fraud prevention providers
Regulatory authorities and law enforcement bodies
IT infrastructure and hosting providers
Marketing and analytics partners, where consent has been given

We built our platform to use cookies and similar technologies for a defined set of purposes, each explained clearly so you understand what is being stored and why. Cookies allow us to remember your preferences, maintain session security and analyse how our services are used.

You can manage or withdraw cookie consent at any time through your browser settings or the cookie preference tool available on our platform. Disabling certain cookies may affect functionality, particularly those required for account login or security verification. We only deploy non-essential cookies where consent has been obtained in accordance with applicable law.

6. Data retention period

Your data belongs to you, and we only retain it for as long as necessary to fulfil the purposes outlined in this policy. Account information is typically retained for the duration of your relationship with us and for a further period afterwards to meet legal, regulatory and anti-money laundering obligations. Once retention periods expire, data is securely deleted or anonymised unless a longer period is required by law or ongoing dispute resolution.

7. User rights over their data

Our obligations under GDPR include ensuring that you retain meaningful control over your personal data throughout your relationship with us. These rights apply regardless of where you are located within the United Kingdom.

You may exercise these rights at any time by contacting our data protection team, and we will respond within the timeframes required by law. In most cases, this means responding within one month of receiving a verified request. Your rights include the following.

The right to access the personal data we hold about you
The right to rectification of inaccurate or incomplete data
The right to erasure, subject to legal retention requirements
The right to object to certain types of processing
The right to data portability in a structured format

8. International data transfers

When you use our services, certain personal data may be transferred to and processed in jurisdictions outside the United Kingdom or European Economic Area. Where this occurs, we rely on recognised legal mechanisms, such as standard contractual clauses or adequacy decisions, to ensure an equivalent level of protection is maintained. We assess each transfer arrangement carefully before any data leaves our primary processing environment.

9. Privacy policy updates

We want to be clear about how changes to this policy are communicated. From time to time, we may update this document to reflect changes in our practices, technology or legal obligations under GDPR and United Kingdom law. Where changes are material, we will notify registered players through their account or by other appropriate means. Continued use of our platform after such updates constitutes acceptance of the revised policy.

10. Contact information

We provide a dedicated route for players who wish to raise questions about how their personal data is processed. Requests relating to data protection, including those concerning your rights under GDPR, can be submitted through the contact channels available within your account dashboard or our support pages. Our team is trained to handle these requests promptly and in accordance with regulatory timeframes.

If you are concerned about your gambling habits or those of someone close to you, free and confidential support is available through the National Gambling Helpline on 0808 8020 133. Our services are intended solely for individuals aged 18 and over.

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