Terms and Conditions
These Terms and Conditions govern your use of our platform and form a binding agreement between you and iWild. By creating an account with us, you confirm that you have read, understood and accepted every clause set out below. We operate under Curaçao Gaming Authority licence OGL/2024/758/0228, and our services are provided in accordance with the laws applicable to our licensing jurisdiction.
We reserve the right to amend these terms at any time. Where changes are material, we will take reasonable steps to notify registered players, though we encourage you to review this page periodically. Continued use of our services after an update constitutes acceptance of the revised terms. If you do not agree with any part of this agreement, you must stop using our platform immediately.
1. General information and legal agreement
This document sets out the rules that apply to every player who registers, deposits or wagers through our platform. Users are required to accept these terms in full before an account can be activated. In accordance with our licensing obligations, we are entitled to amend, suspend or withdraw any part of our services where necessary.
We provide our games and features on an as-is basis and do not guarantee uninterrupted access at all times. Technical maintenance, connectivity issues or regulatory requirements may occasionally affect availability. Nothing in this agreement guarantees winnings or outcomes of any kind.
2. Account opening and eligibility
Users are required to be at least 18 years of age to register an account with us. We ask that all information submitted during registration is accurate, current and complete. One account is permitted per individual, household and IP address, and duplicate accounts may be closed without notice.
We reserve the right to refuse registration or close an account where eligibility requirements are not met.
- You must be legally permitted to gamble under the laws of your country of residence
- You must not be registered on any self-exclusion scheme
- You must provide truthful personal and contact details
3. KYC and identity verification
Under our licensing obligations, we are required to verify the identity of every player before withdrawals are processed. This includes confirming your name, date of birth, address and the source of funds used on our platform. Verification may be requested at registration, prior to a withdrawal, or at any later stage at our discretion.
We ask that you submit the following when requested:
- A valid government-issued photo identification document
- Proof of address dated within the last three months
- Proof of payment method, such as a card photo or bank statement
Failure to complete verification within a reasonable timeframe may result in restricted account access. Accounts that remain unverified after repeated requests may be closed, and pending withdrawals may be delayed until documentation is satisfactorily reviewed.
4. Account security and password confidentiality
Users are required to keep login credentials confidential and must not share account access with any third party. We provide reasonable technical safeguards, but account security also depends on responsible use by the player.
We are not liable for losses arising from unauthorised access where credentials were shared or inadequately protected. You must notify us immediately if you suspect unauthorised activity on your account.
5. Deposits and account funding
All deposits must be made using payment methods registered in your own name. We reserve the right to decline or reverse deposits that do not meet this requirement. Minimum and maximum deposit limits may apply and are displayed within the cashier section.
Deposited funds must originate from legitimate sources. Where we have reasonable grounds to suspect otherwise, we may request further documentation before funds are credited for play.
6. Withdrawal procedures and verification
Withdrawal requests are processed once identity verification has been successfully completed. We ask that withdrawal details match the registered account holder and that the original deposit method is used wherever possible.
Processing times vary depending on the payment provider selected. We reserve the right to request additional verification before releasing larger withdrawal amounts, particularly where account activity appears unusual.
- Withdrawals are subject to standard anti-fraud and AML checks
- Pending withdrawal requests may be cancelled by the player before processing begins
- We may apply withdrawal limits in line with responsible gambling obligations
7. Bonus rules and wagering requirements
Bonus offers are subject to specific wagering requirements, game contribution rates and expiry periods detailed within each individual promotion. Users are required to read and accept these terms before claiming any bonus.
We reserve the right to void bonus winnings and restrict accounts where bonus abuse is identified. This includes but is not limited to multiple accounts, coordinated play patterns or exploitation of promotional terms. Where fraudulent bonus activity is suspected, associated winnings may be forfeited.
8. Inactive and dormant accounts
Accounts with no login activity for an extended period, typically twelve months, may be classified as dormant. We reserve the right to apply an inactivity fee to dormant accounts in accordance with our internal policy, provided sufficient notice has been given.
Players may reactivate a dormant account by contacting our support team and completing any outstanding verification requirements.
9. Game fairness and RNG systems
Our platform uses certified Random Number Generator technology to ensure fair and unpredictable game outcomes. Game results are independent of previous outcomes and cannot be influenced by players or staff.
We work with reputable software providers whose products undergo regular testing for fairness. While we take reasonable steps to ensure accuracy, technical errors may occasionally occur, and we reserve the right to void results affected by a verified software malfunction.
10. Prohibited conduct and fraudulent activity
Users are required to use our platform honestly and in accordance with its intended purpose. The following conduct is strictly prohibited and may result in immediate account suspension or closure:
- Use of bots, scripts or automated betting systems
- Collusion with other players or staff members
- Exploiting software errors or payment loopholes
- Providing false identity or payment information
- Attempting chargebacks on legitimately processed deposits
Where fraudulent activity is confirmed, we reserve the right to withhold winnings, close the account and report the matter to relevant authorities where appropriate.
11. Responsible gambling and self-exclusion
We provide a range of responsible gambling tools, including deposit limits, time-outs and self-exclusion periods. Users are required to gamble responsibly and should treat gambling as entertainment rather than a source of income.
Self-exclusion requests are actioned promptly once submitted and remain in effect for the selected duration. Players experiencing difficulty controlling their gambling are encouraged to contact support organisations such as GamCare or the National Gambling Helpline on 0808 8020 133.
12. Complaints and dispute resolution
We ask that any complaint be submitted to our support team in the first instance, providing full details to allow prompt investigation. Most issues are resolved directly through this process.
Where a resolution cannot be reached internally, unresolved disputes may be escalated to an independent dispute resolution body in accordance with our licensing requirements.
13. Intellectual property rights
All content on our platform, including graphics, logos, software and game design, remains the property of iWild or our licensed content partners. Users are not permitted to copy, reproduce or distribute this material without prior written consent.
Unauthorised use of our intellectual property may result in legal action in accordance with applicable law.
14. Anti-money laundering policy
Under our AML obligations, we monitor account activity for signs of suspicious financial behaviour. Users are required to provide accurate source-of-funds information where requested, and we reserve the right to suspend accounts pending further review.
We cooperate with relevant regulatory and law enforcement bodies where required by law. Funds found to originate from illegitimate sources will be withheld and reported accordingly.
15. Voluntary account closure
Users are required to submit a request to our support team should they wish to close their account voluntarily. Any remaining balance will be returned using a verified payment method, subject to standard verification checks.
We reserve the right to retain funds where closure is requested during an active investigation or dispute.
16. Governing law and jurisdiction
This agreement is governed by the laws applicable to our Curaçao Gaming Authority licence. Any disputes arising from these terms will be handled in accordance with the applicable regulatory framework and dispute resolution procedures outlined above.
Where local consumer protection laws in your country of residence apply additional rights, those rights remain unaffected by this agreement.
Responsible gambling disclaimer
Our services are intended for individuals aged 18 and over. Gambling should always be treated as entertainment, not a way to generate income or resolve financial difficulty. If you feel your gambling is becoming a concern, free and confidential support is available through GamCare and the National Gambling Helpline on 0808 8020 133.